Refund policy
1. Return Conditions
We gladly accept returns within 30 days of your delivery date. To help us resolve any issue as quickly as possible, we recommend contacting us within 48 hours of your package arriving, especially for damage or quality concerns. Requests made after this period are still welcome and will be reviewed on a case-by-case basis.
Returns due to our error: If the return is caused by our mistake — such as items damaged in transit, plants that arrive in poor condition, an incorrect item, or insufficient packaging — we will cover the cost of return shipping. Clear photos of the issue are required so we can verify and process your claim quickly.
Returns for personal reasons: If you are returning an item for reasons such as changing your mind, ordering the wrong item, no longer needing it, an uncollected or refused delivery, or an incorrect shipping address provided at checkout, the return shipping cost is the customer's responsibility. Returned items must be in their original, unused condition.
2. Refund Process
Once we receive and inspect your returned package at our facility, we will email you to confirm whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please note that your bank or card provider may need a few additional business days to post the funds to your account.
3. Where to Send Returns
Please mail all approved returns to:
AH VN LLC
1272 W Pelaar St
Tucson, AZ 85705
United States
4. Contact Us
If you have any questions about returns or would like to start a claim, please reach out to our customer service team:
- Email: salemanager@ahvnllc.com
- Phone: +1 520 392 5647
- Registered Address: AH VN LLC, 1272 W Pelaar St, Tucson, AZ 85705, United States
- Customer Service Hours: Monday–Friday 8:00 AM – 4:00 PM EST, Saturday 10:00 AM – 4:00 PM EST
Thank you for shopping with AH VN LLC!